Ratings & Reviews

Overall Rating

5(51 reviews)96.1% of customers recommend this property

Rating Per Category


Your Review

Submit a Review

Resident Reviews

Nothing but good things to say about the place.submitted by Matthew R. - |Recommended: YesClean, safe, affordable with nice neighbors around the whole place. If we weren't moving out of town, we would definitely stay here again. 10 10 would recommend.
response from property -Thanks for this great feedback, Matthew. It sounds like you really have enjoyed your home and community and we are thrilled to hear this. We are sorry to hear you are leaving but we wish you the best of luck with your new endeavors. Please keep us in mind if you relocate back to the area! Sincerely, Lerner Management
Solid place to livesubmitted by Scott P. - |Recommended: YesHave had few issues leaking ceiling twice, AC repair twice for most part maintenance is very responsive to any issues. Do feel the grounds are not mowed enough in the summer. Routinely will walk my dog in grass that is almost to high for him.
response from property -Thank you for taking the time to provide us with your feedback, Scott. We are always looking for ways to improve the experience of our residents and guests and this feedback is certainly beneficial. Our maintenance team will be thrilled to hear of your satisfaction with their responsiveness. Thank you for calling Lerner Falls at Flint Hill your home. Best regards, Lerner Management
Good for other people.submitted by Salem A. - |Recommended: YesGood for other people.
response from property -Thank you for this review, Salem. We are pleased to hear your satisfaction in your home and community. Please contact your Community Manager directly at PAmin@Lerner.com if you ever have any questions. Thank you for calling Lerner Falls at Flint Hill your home. Sincerely, Lerner Management
Great Community submitted by Erin L. - |Recommended: YesI've absolutely loved my time spent at the Falls, it is a wonderful community. The maintenance staff is always on top of their tasks, the grounds are always gorgeous and the buildings are always clean. I am especially impressed with the clean-up process when it comes to ice snow removal. There is always salt put down right away to help the residents. All around, everyone is always so helpful and friendly
response from property -Erin, we are thrilled to hear how much you enjoyed your home! Thanks for the rating! Sincerely, Lerner Management
Paying Rentsubmitted by Ben C. - |Recommended: YesEverything about the property and personnel are fantastic This is a question for upper management. There does not seem to be an option through the residence portal to pay via an e-check at no charge, like many other businesses. The only options seem to be writing an old school check, on line bill pay check still has to be manually sent by the bank , Moneygram for 3.99 extra, or credit card for a large convenience fee. Is there an option I'm missing or can an e-check at no charge be a future authorized form of payment Thanks.
response from property -Thanks for the fabulous review, Ben! This is a great question! You have the option to enroll in automatic e-check payments which will automatically pull the funds from your account with no additional fee. The only time there is a fee incurred with e-check payments is when you are logging in and making one-time e-check payments. We hope this helps! Please let us know if you have any questions. Sincerely, Lerner Management
Requested reviewsubmitted by Lawrence C. - |Recommended: YesStaff are very nice. Fire alarm seems to go off a lot when there are no issues in the building. Pool table needs repairs and new sticks. TV room DVD player doesn't work.
response from property -Lawrence, we thank you for your feedback. We want an accurate representation of what it is like to live in our community and to hear from our residents. We are happy to hear you have had nothing but great service from our staff. We do conduct fire alarm testing so that in the event of an emergency, we are prepared. It sounds like there is room for improvement concerning the amenities. We will be sure to have the maintenance team take a look at these items and address them. Thank you for bringing these to our attention and for calling Lerner Falls at Flint Hill your home. Sincerely, Lerner Management
It's a well maintained and beautiful place to live.submitted by Jennifer C. - |Recommended: YesThe apartments are well appointed and the grounds are beautiful. We enjoy all the amenities and appreciate the proximity to shopping, entertainment and transportation. It's a quiet community and we appreciate that our neighbors are respectful. We are glad to be living here
response from property -Jennifer, Thank you so much for the outstanding 5-Star review! We are thrilled to hear that you enjoy living at the Falls at Flint Hill and that you are proud to call it your home. Sincerely, Lerner Management
Rented for ten years and this is the best submitted by Ebonie J. - |Recommended: YesI have been renting since 2005 at different properties. Each time I went to a different property I upgraded to a better property. The Falls at Flint is definetly the best place I have ever rented and the only way you can get better is if you own a house. The grounds and layout of apartment make you feel as if you are on a resort. For the first month or so I felt like I was just visiting a nice resort until it sank in that I actually live here My brother calls it the penthouse since I live on the top level lol I have always been proud to show people where I live because people are ALWAYS impressed. The office staff has always been very nice and accomodating. I would like to call out Larry and Patricia especially. Patricia is the manager of the property and has always been very sweet and caring. Larry is her right hand man who is very professional, funny, and sweet. He has such a beautiful personality and deserves a raise He gets things done and is a great person in general. Any issues were addressed promptly and taken care of to my satisfaction. I am happy to say I have been a resident of the Falls at Flint Hill. Move here if you are ready for the good life. -
response from property -Wow, Ebonie, we could not be happier to hear of your wonderful experience! It sounds like you have called Lerner Falls at Flint Hill your home for quite some time and we thank you for that. We love that your friends and family are always impressed when they visit you! We do not know where we would be without Patricia and Larry and their wonderful personalities. They will be very excited to hear this wonderful review and we cannot wait to share this feedback with them. Thank you again for this feedback and for your continued residency with us! We look forward to many years to come! Sincerely, Lerner Management
Overall a good property, getting a little out dated alarms continue to go off. submitted by Alexis F. - |Recommended: YesPretty good place to live, minor nuances but overall good complex.
response from property -Alexis, thank you for taking the time to leave this feedback. We are happy you are satisfied with your home and community but we would love to know how we can elevate your experience. Your Community Manager will be in touch with you to identify areas of opportunity. Thank you for calling Lerner Falls at Flint Hill your home. Sincerely, Lerner Management
Its a great property, just stop hiring rude office personal. submitted by Victoria K. - |Recommended: YesThe new leasing individual has zero professional courtesy for the residents. She walks around looking depressed and mute. Please have her take some pointers from Larry who is great.
response from property -Victoria, thank you for providing your feedback and for this 4-star review. We regret hearing of your poor experience with the staff. Unfortunately, we are unsure who you may be referring to as we do not have any new female Leasing Associates in the office. We couldn't agree more with you on Larry, he really is wonderful and we are lucky to have him! Thank you again for your feedback and for calling Lerner Falls at Flint Hill your home. Sincerely, Lerner Management
Nice property but there is a but.........submitted by Jessica W. - |Recommended: NoPlace is nice but to loud. Neighbours don't care about others. If they want to listen to music you have to listen to it too. Walls are thin , you can hear everything. Insulation is bad. Very cold in the winter, ice from the inside of the window, cost in heating very high....same in the summer.....to hot , so cooling the apartment is important.
response from property -Jessica, we sincerely apologize this has been your experience and know how frustrating this must be. We thank you for bringing this to our attention. Your Community Manager will be in touch with you to address your noise issues from neighboring apartments. We look forward to speaking with you and improving your experience overall. Sincerely, Lerner Management
Great place to live. Quiet, safe and luxurious submitted by Ashley P. - |Recommended: YesGreat So peaceful and cozy.
response from property -Ashley, we sincerely thank you for this 5-star review! Sincerely, Lerner Management.
Manager Review for Patricia Aminsubmitted by Janet H. - |Recommended: YesI am a resident at the Falls at Flint Hill apartments and am going on five years now and have nothing but wonderful experiences living here. Patricia Amin, the manager of the office is always available and more than willing to accommodate. The entire staff including maintenance are polite and extremely helpful. Thank you. Janet Hunter
response from property -Thank you so much for this fabulous 5-star review, Janet! Patricia and the rest of the staff will be thrilled to hear that you have had a positive experience. Sincerely, Lerner Management
Nice community but has issues which are addressed quicklysubmitted by Angela C. - |Recommended: NoI do not believe that they value long-term tenants with an exceptional track record of timely rent payments. Appears to be a disconnect between leasing staff and property manager's level of customer service PM is exceptional . Every issue inside my unit was quickly repaired within hours outstanding maintenance staff . However, I recently received an unauthorized parking sticker that damaged my windshield after living in the community for 5 years disappointed to say the least. Good news is the PM agreed to reimburse cost for damage against Aug 2016 rent due to mix up in assigned parking spaces in garage. It is disturbing that a license plate can not be pulled up in the system to call a resident should an issue exist which presents a security issue. Lovely apartment but neighbor's walking above does rattle my unit. Unfortunately not able to join balcony due to infestation of birds with nests which I hear is common if located near trees. My first 2 years were perfect but the last few very different there is a very high probability that I will move out when my lease expires.
response from property -Angela, we regret to hear you have had a poor experience with us recently. We can assure you that you we value each and every resident and we very much look forward to turning your experience into a positive one. We will certainly be sure to thank the Community Manager and maintenance staff for really going above and beyond when assisting you. It does sound as though we have room for improvement and your Community Manager will be in touch with you shortly to address your concerns. We look forward to speaking with you and improving your overall experience. Sincerely, Lerner Management
Living at Falls at Flinthillsubmitted by Chandrashekhar R. - |Recommended: YesI like living here.
response from property -Chandrashekhar, thank you so much for your 5-star review! Sincerely, Lerner Management.